Standard Terms and Conditions of Service

These standard terms and conditions of service (the "Agreement") contain the terms and conditions which govern your subscription or procurement of any services or products ("Services" or “Service”) provided by VOIP & Call Center and “Client","you", means you the subscriber. By subscribing to or making use of any services you will be required to agree and be bound to this Agreement.

1. Conclusion of the Agreement

1.1     When you apply for a Service or product with VOIP & Call Center, you will provide a copy of your identity document and proof of residential and/or business address.

1.2     This Agreement will continue indefinitely, and you will be bound thereby for as long as you use any service or product offered by VOIP & Call Center

2. Acceptable Use

Dial Worldwide Ltd. provides the services exclusively and makes no effort to edit, control, monitor or restrict the content of data other than as necessary to provide such services or as required under regulatory or lawful enforcement.

Those terms are explained below:

2.1     Client should not violate any domestic or foreign laws or regulations.

2.2     Client should not infringe on any intellectual property rights (including but not limited to, copyright, trademark, patent or other proprietary rights).

2.3     Client should be responsible for viruses or other computer programming defects which may result in damage to VOIP & Call Center or any third party.

2.4     Client should not transmit Unsolicited Electronic Mail (SPAM) chain letters, junk mail or any use of distribution lists to any person who has not given express permission to be included in such list.

2.5     VOIP & Call Center  at its sole discretion may immediately terminate this agreement if client is found to breach any of the terms listed in this agreement.

3. Data Retention

3.1        Dial Worldwide Ltd will not be liable for any direct or indirect loss or damages of any kind, which you may suffer as a result of the loss, hacking, or theft of your data, or any part thereof, for any reason whatsoever.

4. Payment

4.1     Payment must be made within the first week of each month. Client may request to make use of manual payment through electronic funds transfer (EFT). We accept Paypal,  Skrill, and Netteller.

4.2     Amendment of Service Prices subject to the terms and conditions of any agreement entered into between VOIP & Call Center and the client. VOIP & Call Center shall be entitled to amend the fees or charges for its services or products at any time on 30 (thirty) days notice to you (Client).

4.3     Non-Payment

VOIP & Call Center shall be entitled to immediately suspend any services provided to client in the event of client's failure to remit payment in full to VOIP & Call Center on time. While services are in a suspended state Client will have no access to any other services. Client will however continue to be liable for the full cost associated with the service and must pay 200 Euros for reconnection fee.

4. Legal Policy

In the event of non-payment passing fourteen days from the due date, a letter of demand will be sent to client via email and/or by post. Should payment not be received after twenty one days from the date of posting such letter of demand, VOIP & Call Center may take further legal action against client to recover all outstanding amounts, of which any and all legal costs incurred will be recovered from client.

5. Refund Policy

Certain Services carry a setup or installation fee charged by Dial Worlwide to client that must be paid by client in order to make use of those services; these fees are not refundable whatsoever.

6. Service Level Agreement

While every effort is made by VOIP & Call Center and it's providers to ensure that all services retain a constant uptime and high level of service quality, given the nature of the services this is not always achievable. As such all services unless otherwise agreed to in writing are based on the "best effort" premise - where no guarantees on throughput, latency or uptime can be provided. 

7. Liability and Indemnification

The parties agree that in no event shall VOIP & Call Center be liable to any third party for client's breach or alleged breach of any of the terms and conditions set forth in this Agreement, any other agreement between VOIP & Call Center and client or any government regulation or rule of law in connection with client’s use of the services. Client agrees to defend, indemnify and hold harmless VOIP & Call Center from any and all expenses, losses, liabilities, damages or third party claims resulting from client's breach or alleged breach of any client obligations set forth herein.

8. Term and Termination

Subject to the terms and conditions herein, this Agreement shall be effective on the date you register for any services, and shall continue in effect on a month to month basis (the "Term") unless otherwise specified by any other agreement between VOIP & Call Center and Client. Either party will have the right to terminate this agreement upon notice to the other party. If Client is terminating this agreement, client must provide at least one full calendar month notice of such intention to terminate use of services. Where VOIP & Call Center is terminating this Agreement VOIP & Call Center will provide one calendar month notice of its intention to terminate such Service unless such termination is due to any breach in agreement by client in which case no notice will be provided by Dial Worldwide